40% Reduction in stockout events
E-CommerceWarehouse Management
WMS Implementation Cuts Picking Errors 35% Before Peak Season
A fast-growing online retailer with three fulfilment centres needed to handle a 4× volume surge during peak. We designed and deployed a WMS solution that delivered operational control in 90 days.
35%
Reduction in picking errors
28%
Throughput increase
99.4%
Order accuracy rate
The Challenge
- Three fulfilment centres operating on disconnected spreadsheet-based systems with no real-time inventory visibility.
- Picking error rate of 4.2% was generating significant customer complaints and costly re-shipments.
- Approaching peak season with 4× projected volume surge and no scalable operational infrastructure in place.
The Solution
- ✓Conducted a 2-week current-state assessment across all three sites to establish baseline metrics and system requirements.
- ✓Selected and configured a cloud-based WMS matched to the retailer's fulfilment model, with staged rollout across sites.
- ✓Designed directed-put-away rules and pick wave logic to handle volume surges without proportional headcount increases.
- ✓Trained warehouse supervisors as internal system champions to sustain performance post-engagement.
Key Outcomes
35%
Reduction in picking errors
28%
Throughput increase
99.4%
Order accuracy rate
Industry
E-Commerce
Solution
Warehouse Management
Client
Online Apparel Retailer
WMSE-CommercePeak Operations
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