B2B Pricing Engine Rebuilt After System Migration — Invoice Disputes Down 94%

• A platform migration moved 650+ customer-specific price lists into a new system that did not support multi-tier B2B pricing — every account defaulted to the same base price list.
• The customer portal was live and showing wrong prices to restaurant buyers who had negotiated volume discounts and contract rates years earlier.
• Four staff members spent an average of 3.5 hours daily correcting invoices after the fact, creating a backlog that was growing faster than it could be cleared.

• ✓Conducted a pricing architecture audit of the new system — documenting its pricing engine capabilities against the 14 distinct pricing tiers the business was actually using.
• ✓Rebuilt the B2B pricing configuration within the existing system using customer groups, price list inheritance, and contract-level overrides, avoiding the cost and risk of a replacement.
• ✓Designed a pricing validation script that cross-checked every customer account's effective rate against their legacy contract terms, catching 23 additional discrepancies the manual process had missed.
• ✓Delivered staff training on the new pricing model structure so the sales team could self-manage future account additions and rate changes without consultant support.

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