Enterprise ERP Misfit Identified and Replaced, Eliminating 400+ Monthly Order Errors

• An enterprise ERP, configured for large-format retail, could not support the tiered B2B pricing structure the business had used with 900+ restaurant and grocery clients for over 15 years.
• The migration destroyed critical soft knowledge — per-client special delivery instructions, multilingual product names, and handshake credit terms that existed only in staff memory and legacy spreadsheets.
• Staff required 45+ minutes per customer invoice to correct pricing manually, producing 400+ errors monthly and triggering complaints from long-standing accounts.

• ✓Ran a 3-week structured diagnostic separating the system problem from the business problem — establishing which failures were configuration errors versus fundamental architecture mismatches.
• ✓Produced a root-cause report recommending replacement with a mid-market ERP designed for B2B wholesale, supported by a vendor shortlist with a 30-day evaluation plan.
• ✓Managed data migration with a soft-knowledge capture phase: structured interviews with senior staff to document per-client pricing tiers, delivery exceptions, and product naming conventions before any data was moved.
• ✓Implemented the replacement system in two parallel tracks — core transaction processing live in week 7, B2B pricing configuration completed in week 11, with zero migration losses.

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